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Warranty

Repair and Warranty Policy 

If any defects in workmanship or material appear, Chuwawah Jewellery offers an international limited warranty. This covers manufacturing and material defects under normal use for the period of one years, commencing on the date of purchase for each piece purchased from authorised Chuwawah Jewellery retailers. Any piece found to be defective under this warranty by our technical staff will be either repaired, pending repair feasibility and availability of parts, or replaced, when possible with the same or an equal product, or substituted with a piece of comparable value. Claims for repair are evaluated and determined by our technical staff. In cases of non-availability, substitution by a piece of comparable value may be offered.

Please do not attempt to repair items yourself. Our obligation to repair, replace or substitute will not apply to any goods which have been, in our opinion, subject to normal wear and tear, abuse, modification, attempted repair, negligence, misuse, or accident.

If a piece is not covered by the terms of Chuwawah Jewellery's warranty policy, Chuwawah Jewellery offers a repair service. Please note that a broken piece can only be repaired if the following apply:

  • Item is an original Chuwawah Jewellery™ piece(not include other independent designer items which sell in this website) showing the official Logo and receipt
  • Repair is feasible: it has to be possible to bring the piece back to its original condition
  • Spare parts are still available (this is usually not the case if a piece is out of production)

*Please noted that the repair fee may apply if the piece over one-year warranty period.