If any defects in workmanship or material appear, Chuwawah Jewellery offers an international limited warranty. This covers manufacturing and material defects under normal use for the period of one years, commencing on the date of purchase for each piece purchased from authorised Chuwawah Jewellery retailers. Any piece found to be defective under this warranty by our technical staff will be either repaired, pending repair feasibility and availability of parts, or replaced, when possible with the same or an equal product, or substituted with a piece of comparable value. Claims for repair are evaluated and determined by our technical staff. In cases of non-availability, substitution by a piece of comparable value may be offered.
Please do not attempt to repair items yourself. Our obligation to repair, replace or substitute will not apply to any goods which have been, in our opinion, subject to normal wear and tear, abuse, modification, attempted repair, negligence, misuse, or accident.
If a piece is not covered by the terms of Chuwawah Jewellery's warranty policy, Chuwawah Jewellery offers a repair service. Please note that a broken piece can only be repaired if the following apply:
*Please noted that the repair fee may apply if the piece over one-year warranty period.
The website www.chuwawahjewellery.com (the “Website”) is provided by Chuwawah Jewellery Limited. By accessing this Website or any of its pages, you agree to the following terms and conditions, as they may be modified from time to time. In this regard, Chuwawah reserves the right to amend these terms and conditions from time to time. If you are dissatisfied with any portion of these pages, or with any or all of the terms and conditions, your sole and exclusive remedy is to discontinue accessing this Website.
This site should not be regarded as an offer or solicitation to sell in any country to any person to whom it is unlawful to make such an invitation or solicitation in such country.
The trademarks, trade names, logos and service marks displayed on this Website are owned by Chuwawah Jewellery Limited or other parties. These may not be used without the written permission of Chuwawah Jewellery or the party owning these.
Materials on this site are protected by copyright. You are provided access to these materials only for your personal use. No part of these materials may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without our prior written consent.
We will process your personal data fairly and lawfully. The processing will be carried out with electronic and automated means. We will use your personal data only for market research to improve our Website and our product range, and keep you informed about our market activities. The data is stored and processed by Chuwawah and other CHuwawah Group member companies in several countries, particularly at the company headquarters in United Kingdom. By registering any information with us, you consent to the possibility of being contacted directly by us either by phone or electronic message without your prior request. By registering with us, you also expressly consent to such use of your personal data. You cannot register without giving this consent. You can however use those parts of our Website that do not require registration. You can revoke your consent to the storage and the processing of your data at any time by contacting our customer support], with effect for the future.
CHuwawah cannot distinguish the age of persons who access and use its Website. If a minor has provided CHuwawahi with data without parental or guardian consent, the parent or guardian should contact our customer support to remove and unsubscribe the relevant data.
Neither Chuwawah nor any other Chuwawah Group member is responsible for the set-up of or the contents available on any other websites linked to this site. Access to such other websites is at the user's own risk and subject to any terms and conditions applicable to such access.
By providing hyperlinks to other websites, neither Chuwawah nor any of the Chuwawah Group members shall be deemed to endorse, recommend, approve, guarantee or introduce any third parties or the service/products they provide on their web site, or have any form of cooperation with such third parties and web sites. Chuwawah is not a party to any contractual arrangements entered into between you and the provider of the external website unless otherwise expressly specified or agreed to by Swarovski.
Due to the nature of the Internet transactions may be subject to interruption, transmission blackout, delayed transmission and incorrect data transmission. Chuwawah is not liable for malfunctions in communications facilities not under its control that may affect the accuracy or timeliness of messages and transactions you send.
We do not represent or warrant that this Website will be available and meet your requirements, that access will not be interrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties.
We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this Website.
Whilst every care has been taken in preparing the information materials contained in this Website, such information and materials are provided "as is" without warranty of any kind, either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a purpose or freedom from computer viruses is given in connection with such information and materials.
Chuwawah reserves the right to revise the pages or withdraw access to them at any time.
BY ACCESSING AND/OR USING ANY INFORMATION OR MATERIALS OBTAINED FROM, OR MADE AVAILABLE AT, OR THROUGH THESE WEB PAGES, YOU AGREE THAT CHUWAWAH WILL NOT BE LIABLE WHATSOEVER TO YOU, OR ANY OTHER PERSON, FOR ANY DIRECT, INDIRECT OR CONSEQUENTIAL LOSS WHATSOEVER ARISING FROM, OR IN CONNECTION WITH, ANY USE OF THE INFORMATION AND/OR MATERIAL, WHETHER SUCH INFORMATION AND/OR MATERIALS IS OBTAINED FROM, OR MADE AVAILABLE AT, THESE WEB PAGES OR FROM YOUR ACCESS OF OTHER MATERIAL ON THE INTERNET VIA WEB LINKS FROM THIS WEBSITE.
The above exclusions and limitations apply only to the extent permitted by law.
Certain pages on this Website may be subject to additional terms indicated in those pages.
These terms and conditions are governed by Hong Kong law and the parties submit to the non-exclusive jurisdiction of the courts of the canton of Hong Kong.
If any part of these terms and conditions is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect.
The English version of these terms and conditions shall prevail over any Chinese version (if any) which is provided for information purposes only.